Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
The Distance Selling Regulations clearly state that items such as cosmetics by reason of their nature cannot be returned unless the product is sealed (unused) or faulty.
Should you wish to exercise your rights under the Distance Selling Regulations, you have 14 days starting from the day your order is received in which to return it for a full refund.
Upon receipt of the item a refund will be made to the payment card that was used to place the order within 30 days. Please note that we do not refund postage charges unless the product is proven faulty.
When returning your item please enclose a short letter including your contact details and a reason for return to the address below:
Iconic Body Art
Unit 2, Alban Park
The goods must be returned in an unused and re-saleable condition.
You are responsible for the cost of safe carriage back to us. Care must be taken when packing aerosol products for transit. Please read the regulations below from the Royal Mail website.
Aerosols for personal grooming or medicinal purposes
Including deodorants, body sprays, hair sprays, shaving and hair removal creams, asthma inhalers, etc.
Valves must be protected by a cap or other suitable means to prevent inadvertent release of the contents during transport. Aerosols must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage. Volume per item must not exceed 350ml. No more than two aerosols can be sent in any one package. An ID8000 label must be applied (see an example of an ID8000 label). The sender’s name and return address must be clearly visible on the outer packaging.
These items may only be sent using our 1st Class or 2nd Class products paid for via online postage, franking or on account (VAT exempt 1st and 2nd Class Account Mail), Special Delivery™ paid for via online postage, franking or on account, Royal Mail Tracked® and Royal Mail Sameday®.
Please note Royal Mail Tracked Returns™, Business Response, Freepost™ and all variants of Packetpost™ and Packetsort™ are excluded.